Project charter

What we're doing, and how we'll run it

The one-page agreement behind the project — what's in, what's out, how success is measured and who owns what.

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Purpose

Bring the Northside Grocer and Pippa's Kitchen retail experiences together into one modern Shopify store, without losing the search visibility Pippa's Kitchen has built up.

Objectives

One retail storefront for Northside Grocer, replacing the split Northside / Pippa experience.
Protect Pippa's Kitchen organic search value through a controlled, redirect-led migration.
Make weekly ordering simpler for customers on mobile.
Keep NDIS and Supported at Home customers operating on Cookaborough, untouched.
Hand over a store the Northside team can confidently run day to day.

In scope

Shopify store design and build
Retail product & customer data preparation
Pippa → Northside SEO migration and 301 redirects
Shipping, tax and postcode configuration
Six weeks of post-launch SEO monitoring
Handover walkthrough

Out of scope

NDIS / Supported at Home ordering (remains on Cookaborough)
Ongoing monthly SEO retainer beyond the watch period
Large CRM or ERP implementation
Automatic inventory sync unless separately confirmed
New brand identity / logo design

Success measures

How we'll know it worked

Launch in the agreed December Christmas-menu window after approval

No broken redirects and no unexpected 404s at launch

Organic traffic and key rankings held or recovered within month one

Successful end-to-end test orders across desktop and mobile

Emma + Greg comfortable running the store after handover

Risk register

What could slow us down, and the plan

Every project has a few. Here's how each one gets handled before it becomes a problem.

Risk	Impact	Our response
SEO data availability	Medium	Buddy continues design and migration planning while following up on existing reports and a current URL export.
Feedback cycles run longer than planned	High	Consolidated feedback in one pass per review; dates shift transparently in this portal.
Cookaborough data export limitations	Medium	Joint decision item — fallback is a manual product/customer preparation pass.
Shopify URL pattern constraints	Low	Redirect map is designed around Shopify's fixed /products/ and /collections/ patterns.
Content or photography not ready	Medium	Placeholder-safe design system so build can continue while content lands.

Governance

Weekly written update in this portal
One review session per design milestone
Consolidated feedback from Northside (one voice per review)
Change requests noted here with any date impact

Ways of working

Portal update: Weekly (Mondays)
Review sessions: At each design / staging milestone
Working method: Agile — weekly increments, visible progress, feedback loops
Project contact: Buddy

RACI matrix

Who owns what

Responsible, Accountable, Consulted, Informed — so nothing falls between us.

Responsible

Does the work.

Accountable

Owns the outcome and signs off.

Consulted

Has input before it's finalised.

Informed

Kept in the loop.

Activity	Buddy	Emma	Greg	Cookaborough
Project plan & schedule	A	C	C	I
Providing access & assets	C	A	R	C
Site structure & sitemap	R	A	C	I
Visual design direction	R	A	C	I
Design sign-off	C	A	A	I
Shopify build	A	I	I	I
Product data & pricing	R	A	C	C
Retail customer migration	R	C	A	C
NDIS / Supported at Home carve-out	C	A	C	R
SEO migration & redirects	A	I	I	C
Testing & QA	R	C	C	I
Launch approval	C	A	A	I
Post-launch SEO watch	A	I	I	I

Milestones

Tick them off as they land

Key milestones

13 of 25 milestones complete

Overall progress is tracked by Buddy separately from these milestone checks.

80%Overall project

Your Buddy team

Buddy, start to finish

Buddy is your Melbourne digital partner for the project. We design and build bespoke online stores that look strong, feel easy and support everyday operations — with clear communication from planning through launch.

Buddy

Your project team from design through launch.